How we're working together

also known as the ground rules, our service agreement, or the not-so-fine print.
I. Payments

  1. Students registered for a guaranteed weekly tutoring session with a specificed recurring tutor:
    • must submit a deposit in the amount of a month's worth of tutoring prior to the start of tutoring.
    • will be invoiced for all tutoring sessions occuring within the previous month.
    • must remit payment for invoiced tutoring within 7 days of issuance. Failure to remit payment in a timey fashion may result in the suspension of all tutoring services or revocation in the guaranteed weekly tutoring session with their recurring tutor.
  2. For students booking single, non-recurring appointments on a first-come, first-serve basis must submit payment prior to the start of the session
  3. Payments can be made online using major credit cards (Visa, Mastercard or American Express) or by a cheque/money order made payable to: CLARUS EDUCATIONAL CENTRE.  

NOTE: Responsibility for submitting payments is held with the parent/guardian who registers the student. All alternative payment arrangements with third parties and/or other parent/guardian groups are the responsibility of the registering parent/guardian to coordinate.   

II. Payment processing, Late Payments, & Dishonoured Cheques  
  • Payments made by cheque or money order can be mailed to:   
Clarus Educational Centre 
1335 Renfrew Street
Vancouver, BC  V5K 3B2 

NOTE: Tutors do not accept payments.  
  • Late payment charges of 4% compounded monthly (60.00% per annum) will be applied to overdue balances. Items returned due to insufficient funds are subject to a $30.00 administration charge.   
  • Overdue accounts in excess of 6 months will incur additional charges and administrative fees. All costs associated with the collection of an overdue account, including but not limited to debt collection services, legal fees and courier costs, will be incurred by the registering parent/guardian.   

III. Refund/Reimbursement  
  • The charges on your statement will be deemed to be correct if not disputed by you within twenty one (21) days of the invoice date.
  • A credit of less than or equal to $5.00 will not be refunded but will remain on your account until otherwise redeemed.    
  • Account credit remaining following the closure of an account will be refunded within 30 days of closure.


IV. . Cancellations, Missed Appointments, and Rescheduling  
  • To be eligible for a payment credit, a minimum of 24 hours notice is required to re-schedule or cancel an appointment.   
  • All missed appointments and cancellations with less than 24 hours notice are subject to the full charge for the missed appointment. Special cases will be dealt with on a case-by-case basis and fees will be assessed at the discretion of Clarus Educational Centre.  
  • Following three (3) missed appointments, a student will automatically have their tutoring suspended.   
  • Substitutions in assigned tutor may occur without prior notice. Substitute tutors provided will be proficient in the subject area and grade level of the student.   

CANCELLATIONS AND RESCHEDULED APPOINTMENTS WITH LESS THAN 24 HOURS NOTICE MUST CALL 778.881.4954 TO NOTIFY US.   

V. Holidays & Professional Development Days  
  • Regularly scheduled classes and tutorials will be cancelled on all official British Columbia holidays, school and district mandated professional development days, and semester breaks (including winter and spring break). To reschedule a tutorial time, please contact us at 778.881.4954.

VI. Terms and conditions stated are subject to change without notice. 

VII. By registering or booking an appointment with us, you agree to the above noted terms, conditions and service provisions.

VIII. This agreement was last update on September 26, 2016.